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Call: +94 70 333 0344 Pannipitiya, Sri Lanka
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Shipping Policy

This Shipping Policy explains how EZone.lk delivers your orders. Effective date: 26 October 2026.

Delivery Coverage

EZone.lk delivers to customers across Sri Lanka. Delivery is currently offered within Sri Lanka only.

Delivery Charges and Estimated Times

Delivery charges and estimated delivery times depend on your location and the items in your order. We aim to deliver orders within the estimated period provided during checkout or in your order confirmation. If you would like to confirm the charge or timing for your area before you order, please contact us.

Delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Incorrect customer information
  • Events outside our reasonable control

Order Processing and Dispatch

We aim to process and dispatch orders promptly after an order is accepted. An order is normally accepted after the required customer information is received, payment is confirmed where applicable, product availability is verified, and we send an order confirmation or begin fulfilment.

Your Delivery Details

Please provide a complete delivery address and an active telephone number that our delivery partners can reach. Delivery information that is incorrect or incomplete can delay your order.

Risk relating to the product passes to the customer once the order is successfully delivered to the stated address or authorised recipient.

Cash on Delivery

Where Cash on Delivery is offered at checkout, please have the full payable amount ready when your parcel arrives and remain reachable to answer calls from our delivery partners. Repeatedly refusing or failing to claim an order may lead to the restriction of Cash on Delivery for your future orders.

Failed or Refused Deliveries

When delivery fails because the customer:

  • Provided an incorrect address
  • Provided an unreachable telephone number
  • Was unavailable to receive the parcel
  • Refused the parcel without an approved reason

The customer may need to pay an additional delivery charge before the order is sent again.

Checking Your Order on Arrival

Please inspect your parcel shortly after delivery. Contact us within 48 hours if the parcel is damaged, an item is missing, or the wrong product was delivered, and do not use or alter the product until we reply. For returns and refunds, see our Refund and Returns Policy.

Delays Beyond Our Control

EZone.lk is not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, transport disruptions, strikes, system failures, public emergencies or government restrictions. We will make reasonable efforts to contact affected customers.

Contact Us

For questions about delivery, contact:

EZone.lk
WhatsApp: +94 70 333 0344
Phone: +94 70 333 0343
Email: customercare@ezon.lk
Address: 288/A, Old Kottawa Road, Pannipitiya, Sri Lanka