Privacy Policy

This Privacy Policy explains how EZone.lk (“we”, “us”) collects, uses, shares and protects your personal information when you use our website or place an order. Effective date: 26 October 2026.

Information We Collect

When you use the EZone.lk website, we may collect:

• Your full name
• Email address
• Telephone or WhatsApp number
• Billing and delivery address
• Account username and password
• Order and purchase information
• Payment status and transaction details
• Messages, reviews and enquiries you submit
• IP address, browser type and device information
• Website activity and cookie information

We do not normally store complete bank-card details on our website. Payments may be processed through third-party payment providers or banks.

How We Collect Your Information

We may collect information when you:

• Create an account
• Place or manage an order
• Complete a contact form
• Contact us through WhatsApp, phone or email
• Subscribe to promotional updates, if we offer them
• Leave a product review
• Browse or interact with our website
• Purchase through a connected payment or delivery service

How We Use Your Information

We may use your personal information to:

• Process, confirm and deliver orders
• Manage payments, refunds and cancellations
• Communicate about your purchase
• Respond to questions and support requests
• Create and manage customer accounts
• Prevent fraud and protect our website
• Improve our products and shopping experience
• Send offers or promotional messages with your permission
• Meet accounting, tax and legal obligations

We will only use personal information for legitimate business purposes and the purposes explained in this policy.

WooCommerce and Website Accounts

Our online store uses WordPress and WooCommerce to manage customer accounts, shopping carts, checkout information and orders. The information collected by our website may also depend on the plugins, payment gateways, analytics tools and extensions installed on the store.

When you create an account, we may store your name, contact details, address, username and order history to make future purchases easier.

Payments

Payments may be handled by third-party payment gateways, banks or other payment-service providers. These providers may collect information needed to:

• Authorise your payment
• Prevent fraudulent transactions
• Confirm payment status
• Process refunds

Payment providers process your information according to their own privacy policies and security procedures.

Delivery Services

We may share necessary information with delivery or courier providers, including:

• Your name
• Delivery address
• Contact number
• Order and delivery instructions

This information is shared only when required to deliver or manage your order.

WhatsApp

You can contact EZone.lk through WhatsApp using the chat button on our website or the WhatsApp links we provide. When you communicate with us through WhatsApp, your information is also processed according to WhatsApp’s own privacy policy and terms. EZone.lk is not responsible for how an independent third-party platform manages information collected directly through its service.

Cookies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember account or checkout preferences
• Maintain website security
• Understand how visitors use the website
• Improve performance and functionality
• Measure marketing results

You may disable or delete cookies through your browser settings. Some website features may not function correctly when essential cookies are disabled.

Analytics and Marketing

We may use analytics or advertising tools to understand website traffic, product interest and campaign performance. These services may process information such as:

• IP address
• Browser and device type
• Pages viewed
• Referring website
• Time spent on the website
• General interaction information

Where required, non-essential marketing or analytics cookies should only be activated after receiving your consent.

When We Share Information

We may share necessary information with trusted service providers such as:

• Payment processors
• Banks
• Delivery and courier providers
• Website hosting companies
• Email and communication providers
• Website security and technical-support providers
• Analytics services
• Government or legal authorities when required by law

We do not sell or rent customers’ personal information to third parties.

How We Protect Your Information

We use reasonable administrative and technical measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include:

• Secure website connections
• Restricted administrative access
• Strong passwords
• Website and plugin updates
• Security monitoring
• Secure hosting
• Regular backups

No internet-based system is completely secure. Therefore, we cannot guarantee absolute security.

How Long We Keep Information

We retain personal information only for as long as reasonably required to:

• Complete and support your order
• Maintain customer accounts
• Process returns or disputes
• Keep business and accounting records
• Meet tax or legal requirements
• Protect against fraud
• Resolve customer-support matters

Information that is no longer required may be deleted, anonymised or securely archived.

Your Privacy Rights

Depending on applicable law, you may request to:

• Know whether we process your information
• Access personal information held about you
• Correct inaccurate or incomplete information
• Withdraw consent for optional marketing
• Request deletion where legally permitted
• Object to or restrict certain uses of your information

Some information may need to be retained for legal, accounting, fraud-prevention or order-management purposes.

Marketing Communications

We may send promotional messages only where you have subscribed, requested updates or otherwise provided permission. You may stop marketing communications by:

• Using the unsubscribe option in an email
• Replying to a message with an unsubscribe request
• Contacting EZone.lk directly

Order confirmations and important service messages may still be sent because they are necessary to complete your purchase.

Children’s Privacy

Our website and products are intended for general shoppers. Customers under the age required to enter into an online purchase agreement should place orders with the involvement and permission of a parent or legal guardian. We do not knowingly collect unnecessary personal information from children.

External Links

Our website may contain links to WhatsApp, social-media services or other third-party websites. We do not control the privacy practices, security or content of external services. You should review the privacy policy of each third-party platform before submitting personal information.

Changes to This Policy

EZone.lk may update this Privacy Policy when our website, services, technologies or legal responsibilities change. The revised version will be published on this page with an updated effective date. Continued use of the website after an update means the revised policy will apply to future interactions.

Contact Us

For questions, corrections, complaints or requests concerning your personal information, contact:

EZone.lk
WhatsApp: +94 70 333 0344
Phone: +94 70 333 0343
Email: customercare@ezon.lk
Business Address: 288/A, Old Kottawa Road, Pannipitiya, Sri Lanka