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Terms and Conditions

These Terms and Conditions apply to your use of the EZone.lk website and to orders you place with us. Effective date: 26 October 2026.

About EZone.lk

EZone.lk is a Sri Lankan online store for everyday technology, based in Pannipitiya. We offer mobile phone accessories, power banks, headphones, Bluetooth earbuds and speakers, smart watches, computer accessories and smart devices, with islandwide delivery across Sri Lanka.

Website Use

You may use this website only for lawful personal-shopping purposes. You must not:

  • Use the website for fraudulent or illegal activity
  • Attempt to access restricted website areas
  • Introduce viruses, malware or harmful code
  • Copy or misuse website content without permission
  • Interfere with the website’s operation or security
  • Submit false customer, payment or delivery information
  • Use automated tools to collect website data without approval

We may restrict or terminate access when these conditions are violated.

Customer Eligibility

You must be legally capable of entering into a purchase agreement to place an order. Customers who are below the legally required age should place orders only with the permission and involvement of a parent or legal guardian.

By placing an order, you confirm that the information supplied is accurate and that you are authorised to use the selected payment method.

Customer Accounts

Certain website features may require you to create an account. You are responsible for:

  • Providing accurate account information
  • Keeping your login details confidential
  • Preventing unauthorised account use
  • Updating your details when they change
  • Informing us of suspected unauthorised access

EZone.lk is not responsible for losses caused by your failure to protect your account credentials, except where required by applicable law.

Product Information

We aim to display product descriptions, images, specifications, prices and availability accurately. However:

  • Colours may vary because of screen and lighting settings
  • Measurements and specifications may have minor tolerances
  • Packaging or included accessories may occasionally change
  • Product availability may change without notice

Small variations that do not materially affect the product’s intended use may not be considered defects.

Currency and Pricing

All prices displayed on our website are listed in Sri Lankan Rupees (LKR).

Orders

Submitting an order does not automatically mean it has been accepted. An order is normally accepted after:

  • Required customer information is received
  • Payment is confirmed where applicable
  • Product availability is verified
  • EZone.lk sends an order confirmation or begins fulfilment

We reserve the right to reject or cancel an order for reasonable grounds, including:

  • Product unavailability
  • Incorrect pricing
  • Payment failure
  • Suspected fraud
  • Incomplete contact or delivery details
  • Delivery restrictions
  • Website or inventory errors

When payment has already been received for a cancelled order, the eligible amount will be refunded.

Payment

Available payment methods will be shown during checkout or communicated through WhatsApp. You agree to provide correct payment information and confirm that you are authorised to use the selected payment method.

Payments may be processed by banks, payment gateways or third-party providers. Their own terms, privacy policies and processing times may also apply. EZone.lk does not normally store complete payment-card details directly on the website.

Cash on Delivery (COD)

Where Cash on Delivery is offered at checkout, it is available for orders delivered within Sri Lanka.

  • Requirements: to ensure a smooth delivery, please provide a complete and accurate delivery address along with an active telephone number.
  • Payment at delivery: please ensure the full payable amount is ready when your parcel arrives.
  • Communication: please remain reachable and answer calls from our delivery partners to coordinate the final drop-off.
  • Policy compliance: repeatedly refusing or failing to claim an order upon arrival may lead to the restriction of Cash on Delivery for your future orders.
  • Additional charges: additional delivery fees may apply if an order needs to be re-dispatched because of incorrect information provided by the customer or unavailability at the time of delivery.

Delivery

We aim to deliver orders within the estimated period provided during checkout or order confirmation. See our Shipping Policy for more details. Delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Incorrect customer information
  • Events outside our reasonable control

Please provide a complete delivery address and reachable telephone number. Risk relating to the product passes to the customer once the order is successfully delivered to the stated address or authorised recipient.

Checking Your Order

Please inspect your parcel shortly after delivery. Contact us promptly when:

  • The parcel is damaged
  • A product is missing
  • The wrong product, model or colour was delivered
  • The product has an apparent defect

Do not use, alter or dispose of the product before receiving instructions when reporting a problem.

Returns, Exchanges and Refunds

Returns, replacements, exchanges and refunds are governed by the EZone.lk Refund and Returns Policy. Submitting a request does not automatically guarantee approval. Products may need to be inspected before a replacement, store credit or refund is issued.

Nothing in these terms is intended to remove any mandatory consumer rights available under Sri Lankan law. The Consumer Affairs Authority may receive complaints relating to goods or services that do not meet applicable standards or specifications.

Order Cancellations

You should contact us immediately when requesting an order cancellation. An order may be cancelled before packing or dispatch. Once dispatched, it may need to follow our return procedure.

We may cancel orders affected by stock errors, pricing errors, suspected fraud, payment issues or circumstances that prevent fulfilment.

Promotions and Discount Codes

Promotional offers may be subject to additional conditions. Unless otherwise stated:

  • Discount codes cannot be exchanged for cash
  • Only one code may be used per order
  • Codes must be used before expiry
  • Offers may apply only to selected products
  • Discounts may not apply to delivery fees
  • Promotions may be changed or withdrawn before an order is placed
  • Codes obtained through misuse may be cancelled

WhatsApp Orders and Enquiries

Where an order is arranged through WhatsApp, it is confirmed only after the product, price, quantity, delivery information and payment method have been agreed. Customers should verify all order details before confirming payment.

EZone.lk will not request confidential passwords, one-time passwords or complete banking login information through WhatsApp.

Intellectual Property

The EZone.lk name, logo, website design, written content, graphics, photographs and promotional materials belong to EZone.lk or are used with permission. You may not reproduce, publish, sell, modify or commercially use this content without written permission.

You may share public product links or social-media posts for personal, non-commercial purposes.

Customer Reviews and Submitted Content

When you submit a review, photo, testimonial or other content, you confirm that:

  • It is accurate and based on your genuine experience
  • You own it or have permission to share it
  • It does not violate another person’s rights
  • It is not unlawful, abusive, misleading or harmful

Where permission is provided, EZone.lk may display submitted reviews or content for store and promotional purposes. We may remove content that violates these terms.

Privacy and Personal Information

Personal information collected through the website is handled according to our Privacy Policy.

Sri Lanka’s Data Protection Authority states that the country’s Personal Data Protection Act became fully operational and enforceable from 18 March 2025, with certain provisions on solicited messages following a separate commencement timeline.

By using the website, you acknowledge that essential information may be processed to manage orders, payments, customer support and delivery.

Electronic Communications

By placing an order or contacting us electronically, you agree that order confirmations, invoices, notices and service communications may be provided through email, WhatsApp, SMS or the website.

Sri Lanka’s Electronic Transactions framework recognises electronic transactions and communications, including through the Electronic Transactions Act and its 2017 amendment.

Third-Party Links

Our website may contain links to WhatsApp, payment providers, delivery services or social-media platforms. EZone.lk does not control third-party websites and is not responsible for their content, security, availability or data practices. You should review their terms and privacy policies before using those services.

Website Availability

We aim to keep the website accurate, secure and accessible. However, we cannot guarantee uninterrupted or error-free operation. We may temporarily restrict access for:

  • Maintenance
  • Security updates
  • Technical problems
  • Website improvements
  • Events outside our control

Limitation of Liability

To the extent permitted by law, EZone.lk will not be responsible for indirect or unexpected losses resulting from:

  • Misuse of a product
  • Failure to follow product instructions or safety guidance
  • Customer-provided incorrect information
  • Unauthorised account use caused by the customer
  • Third-party website or courier failures
  • Events outside our reasonable control

Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

Indemnity

You agree to be responsible for reasonable losses, claims or expenses caused by your unlawful use of the website, violation of these terms or infringement of another person’s rights. This section applies only to the extent permitted by law.

Events Beyond Our Control

EZone.lk will not be responsible for delay or failure caused by events beyond our reasonable control, including severe weather, natural disasters, transport disruptions, strikes, system failures, public emergencies or government restrictions. We will make reasonable efforts to contact affected customers and complete or refund eligible orders.

Changes to These Terms

EZone.lk may update these Terms and Conditions when our services, website, store procedures or legal obligations change. Updated terms will be published on this page with a revised date. The version available when an order is placed will generally apply to that purchase.

Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. The parties should first attempt to resolve disputes through direct communication. Where a dispute cannot be resolved, either party may use available legal or consumer-dispute procedures in Sri Lanka.

The Consumer Affairs Authority is responsible for enforcing provisions of the Consumer Affairs Authority Act and provides a consumer-complaint channel.

Contact Us

For questions about these Terms and Conditions, contact:

EZone.lk
WhatsApp: +94 70 333 0344
Phone: +94 70 333 0343
Email: customercare@ezon.lk
Business Address: 288/A, Old Kottawa Road, Pannipitiya, Sri Lanka